Here, we have made it suggestive that there is one named Health Plus Pharma, but now you will decide whether you will allow it. The name is the same, but the other particulars are different. So this is not something you should do. Okay? So one thing, one thing we need to see, Paria, is that we actually did it from 'iyer', we found that one here.
Yes, I found it, sir. The one called Ma Medicine Corner.
You found it under the name Ma Medicine? Have you verified it in the 'iyer'?
Yes, this one, this one here.
Okay, verify this one too because I have to show it in that app. And who requested Health Plus Pharma? Right? So, to that user... Sir, Ma Medicine is approved... I am approving Ma Medicine.
Ma Medicine is approved, now in the pharmacy... here... there is a matter. He will get it here... There, this is actually an API.
Sir, one moment. I actually won't get it in the 'iya', I won't get it in the app because that one from the app hasn't come. That 'iya' from the app hasn't arrived at all. The one I was doing. Ma Medicine... Since in your which one... This is, we have to see which territory it is in. Now it has to be found normally. You won't be able to do it. Because it's from my back-end. Because I have to go to the back-end, to the territory, and then give it. Okay? So, this is totally a customer creation life cycle. A customer... your MIO will create it, he will verify it with his manager, after checking all the particulars, he will verify, then it will go to the depot, there will be a verification at the depot, then it will go to the distribution manager. He will verify there too. In this journey, if there's a duplicate, we make it suggestive. If he wants, he will reject, if he wants, he will approve. It's up to him. Then finally when it is approved, it will be cleared for doing business, in that MIO's ID. Otherwise, this will never be shown in the MIO's ID. Until approved. Okay? This is our journey. Customer creation journey.
Okay, a question has come to my mind here, which is, you are maintaining an end-to-end customer journey. Do you check any financial stability here, like whether you will give him goods on credit or if you have to take cash from him, after a certain time is over, then you will give credit, is there any such mechanism?
Okay, that's later, that's later. We will show that. We just prepared this customer now. Okay? A customer. So what will we do with him? We will give a credit facility. Okay? We will give a credit facility. In the credit facility, we will then specify whether we will add a discount for him, how much credit limit we will give him, for how many days, Paria will show this.
Okay. The customer creation journey, there the customer is created... There is customer creation, and there is customer update. Meaning, if any information is updated, then just like creation is done, the update request comes in the same way and is checked in the same way. Whether this request is valid or not, because it might be seen that a potential customer's information is being updated with an ulterior motive. That's why we don't change the customer data as soon as the update request comes. We change it finally after the DM approves. Okay? So, the update remains saved. Then there's another thing, that a customer was doing business in a certain territory, now he has closed that business. In that case, how do we provide the treatment? That is... that MIO, the customer who created Ma Medicine, it's appearing in his app. He will now say Ma Medicine's business is closed. So what does he do? He sends a release request there. That this customer has to be released. So, in the case of releasing, we have put a condition there. If the customer has any dues, then he cannot send a release request. His job will be to clear the dues. Number one. Okay? If there are no dues, then he will send the release request. Then it goes to his manager. Now his manager, at the area level, is the owner of five territories. So, within one territory, I had that customer whom I released. This manager then, while verifying him, can do two things. One is release, meaning finally close. Another is release and transfer. Meaning what? The customer is saying that I used to do business here, I have closed the shop here. My shop was in Nakalpara, now I have closed it and I am now going to Panthapath. So that is another territory. So the area manager, he will have it in his knowledge. Then what does he do? He doesn't release it. He then assigns it. Release from Nakalpara, and assign to Panthapath. Okay? He does this work. Then what happens? This request then goes to the Depot In-charge. The DIC of the Depot, he is the in-charge. That a customer has come, he has been released from this territory and assigned to this territory. If there is no assignment, then permission was given to close him. So the DIC checks that, and after checking, verifies it. Then it goes to the Distribution Manager. When the Distribution Manager finally approves it, that work gets done. We will see that now. Whose 'iya' are we in now, Paria? Distribution Manager?
Sir? One more time? Are we at the Distribution Manager's place?
Yes, I am in DM.
Okay, then look there. Let's see, go to the tab, go to the tab. We briefed a lot of things. Actually, we didn't show, we briefed. For example, look here, release request. Go to the release request. If there is anything, it's good.
No. Sir, should I go to 'iya'? Should I go to DIC?
Yes, then go. Go to DIC and see if it's there, if it is, that's good. Then the extra work in the app won't be needed.
Yes.
And if it's not there, then if necessary, a release request has to be made from the app too.
It's there. There are many release requests.
Okay. Then enter the details of any one customer.
Okay, Model Pharmacy.
Model Pharmacy. Alright, see, a release request has come for this customer. And look, a bell icon has appeared here. Bell icon. Click here. If you click, you will see where this customer is being released from, and where he has been assigned. He is being released from one place. Release from Jessore 3. Okay? He is being released from Jessore 3 and is being given a new assignment in Jessore 2. Where is this in Jessore 3? Three zero two and in three... Okay, here they have made a mistake. Cut this. Take another customer. This RSM, ADM doesn't understand the work.
Yes, there are some tasks they don't understand. What they do is, they assign it back to the same one.
Another customer. It would be better if it's a customer from Dhaka depot. They are very smart.
Change request, okay. There is Dhaka Depot, Jessore, Keraniganj, Jessore. Keraniganj could be the same. Keraniganj is smart. It will work.
Okay, Keraniganj, Abdullah Pharmacy.
No, this is also the same. Same type.
Give another one, let's see.
Everyone from Jessore is requesting. The place where there were more anomalies, yes... At that time, we were showing data, they couldn't prepare the sheet. That data remains. Understood?
Yes, yes. After that, they couldn't do it.
Sir, this Ehteshamul Islam has been newly transferred, I think he was in Jessore before. Now he has gone to Dhaka.
Okay, Sumon sir, I wanted to ask you something. Although I have asked this question before, but something just came to my mind, which is, specifically for non-technical persons who are not your developers, apart from developers, did you receive any requisition for them, that we need to prepare this thing for technical support. Was any such requisition given?
I didn't quite understand. If you could once more...
Okay, for example, all these things that you want, you are technical people. Non-technical persons who will only provide support, be in support, bring inquiries, and act as a bridge between the customer and you. Did you give any such requisition to the higher authority or management, that we need to create this kind of public/personnel?
Okay, I understand. The one who was bridging here was actually one person, a team, whom we consider the Business Analyst team, and they are actually from the GMI group. Okay? A team member from the GMI group was connected with this. Okay? They were not actually in software, they were non-technical. One was in accounts... Another was in IT, Rasel vai, Rasel vai, another person used to look after CCTV. So they were brought in specially so that they could easily bridge the end-users to us. As a business analyst. Okay? In that case, we are seeing that the end-user's requirement, we are having a lot of trouble getting it exactly. The way the end-users want it and the way their requirements need to be validated, the requirements are not being validated. Okay? The requirement the end-user is stating, 'I need a cup of tea.' That's it. It's coming to us. So we are then asking questions like what kind of tea, whether sugar will be added, what kind of cup to provide it in, what is the quantity. These questions, which they were actually supposed to ask, were not really coming to us here.
I mean, that's what I am trying to say, for software requirement analysis, technical personnel are definitely needed. But for service, I'm talking about service, you have now gone into service. Now what I am seeing from talking to all of you is that you have no direct middle team who will work directly with the customers. Or work with the end-users and bring the requirements to you. What I am seeing here is that they are directly communicating with you. This is a gap. For this gap, have you given any requisition, that no, we will directly...
We had given it, but it was not entertained. Okay? Yes, according to our demand... I have spoken with the Chairman Sir a few times, we have told him that it would be better if we had such a team. But we didn't get that. Okay? And the Chairman Sir declined it immediately. That it's not possible. Okay? Work with the existing BA team. Now who is in the existing BA team? Only Rasel vai. Okay? We haven't got anyone new. So we have to give the full effort here.
Okay, okay. This is what I needed to know because I will be talking to Jabed vai. So that's why I am asking these questions. Okay, no problem. You can continue, please.
Alright. This request, a release request that has come, see this is purely a release request because it has been released here but there is no assignment. That means it is being said that he can be totally closed. Okay? So it comes like this. If you think the release comes from one place, from one territory, and the assignment is given to a different territory, then it gets transferred. And if there is no assignment, then it gets released. Okay? This is the DIC's job, to verify it. Then the DM will approve, then it will finally have an impact. Okay?
Okay. So I think you have understood this matter, what the customer's journey is, how a customer is created, how it is updated, and how it is released. Okay? If we want, we can also show it in the app. Okay? Yes, another one we will show now is customer credit. Okay? Do you want to see the release from the app or not?
Please, please.
Okay, then, yes, Paria, show the customer release journey from the app. Okay?
Let me show all three together, bit by bit, then it will be clear all at once. Sir, should I save it or leave it?
Do the release first, the release. Then do the credit.
Okay.
Let me go back to 'iya' again. To the app.
Okay, is my screen visible?
Yes, yes, it's visible.
Okay. I am in MIO, with Kalipad Roy. I'm going to 'customers'. After going to 'customers', here in the list, if I long press, a checkbox will appear. So we can see that in the checkbox, only those where the due is shown in red. This red 3633 means he has a due of BDT 3633. Meaning he still hasn't cleared it. He took delivery for some reason but hasn't paid this money yet. If there is a due, we generally cannot release him. We can release any customer without dues. For example, if we want to release Joygun Pharmacy, then if we check the box, we can give many at once if we want, or just this one. After giving, if we press release, then just his release request will go, that Joygun Pharmacy has sent a release request from my territory. That has already gone to the AM. Let's see another thing here, which is customer edit. If we finish MIO, then go to AM, I think it will be a bit easier for me. For example, Hasan Pharmacy. I want to change something in Hasan Pharmacy's basic info. Then I just enter Hasan Pharmacy's profile, there is an edit button here. If I press the edit button, everything will come up. Say the owner has changed, or he wants to give his national ID, or his address has changed, or his contact number has changed, whatever. So if we have changed the contact number, suppose our contact number changed from nine seven to nine six. If we give an update request, that will also go. In the updated basic info, it will be seen that their contact number has changed. What is the current basic info showing? Which one is the basic info now and which is the updated basic info will be shown. He can see this in MIO itself. When he goes to AM, when the manager verifies, he will see it again. We will see that too. And another thing I wanted to show is customer facility. How a customer is given facility. If I want to do that, then take any customer, for example, Nila Pharmacy or... There are actually no customers. Let's go to Nila Pharmacy. If I go to Nila Pharmacy, I will see there is something called special feature. No, sorry, there is a place called customer facility. In customer facility, I can request how much my customer facility will be in terms of money. Suppose I gave him a facility of fifty thousand taka. I can give a discount. Suppose, whatever amount he buys, a certain percentage discount on that. I am not giving it for now. I am giving a customer facility. Suppose, up to fifty thousand taka, he won't pay right now, it's fine if he pays later. A discount like that. I have to give a date range. Suppose the date range is from this year's 27th December to the whole of next year's January. A little more than a month. There is something called invoice scope. Can he make a purchase of fifty thousand in a single invoice, or multiple. So here, since I gave a short date range and it's not a credit customer, it is only giving the option to choose single. Sometimes he can also take fifty thousand taka in multiple invoices, that option is also there. Again, when is it applied at, how will he pay it back? Suppose he bought forty thousand taka worth, will he pay it back within this month? Or will he pay back once every month? If I had given a few more months, then would he pay back once every month or get the facility only once, or can he take it or pay it back anytime during the entire duration? So I clicked within the month. Payment method, since I have taken a cash customer here, so it will be in cash. If I had taken an institution or a special chemist, then the check option would have been open, and whether he can give both check and cash, both would have been open. So I submitted this request, for customer facility. So now I have shown you three things together. One is updating the customer, another is releasing, another is giving customer facility, I have shown you the very initial stage of all of them in MIO. Now I am going to AM. His direct manager is AM. I'm going to AM. Let me go back again.
Shawkat Hossain, Area Manager, Kalipad Roy's manager. So in Shawkat Hossain's, if we go to review request again, we will see that there is one credit limit pending request, two customer update requests, the customer pending request was there before, and one customer release request has come. So if I go one by one, if I go to customer pending request, limit request, sorry, if I enter the credit limit pending request, then I will see in Nila Pharmacy, the one I just gave. A credit limit of fifty thousand taka has been given. What is its duration, then whether it is within the month. Since I didn't give an AIT duration, the duration is showing zero days for AIT. What is the invoice scope, notification level, all these things are being shown at a glance. If I enter this, it will show me the full details. Here I can reject, I can verify. I am verifying it here.
So this way, the credit limit request was sent to the DIC. Similarly, if I look at the update request, there are two, one is the one I have given now, which is at Hasan Pharmacy. At Hasan Pharmacy, this is the basic info for now and what is there now. And the updated basic info is the one where my change is, in the contact number I had changed, I put nine six at the end.
So I will see this at a glance, or he might see the full thing, after seeing it, he can verify if he wants, or leave it if he wants. So I am verifying it.
Okay, it's been verified.
So I saw the updated, I saw the credit limit, another one was left which is the release request. If I look at the release request, if I go to Joygun Pharmacy, then I have selected it by tapping. After selecting, if I press release, then it will ask me whether I will assign an empty territory or assign it to another territory within my area, it will ask me that too.
So since we just showed an assign empty territory, now I will see assigning to another territory. So he was in MMCH 3, so I will now put him in MMCH 4.
So I have sent the request. Now the AM has no more work. The AM just saw it and sent the request. This is it for the AM. My work in the app is done for now. Now I will go back to the screen again. Let me stop sharing this screen for now.
I will now go to the DIC. Since we were at the Dhaka depot. Okay, I was in the DIC. In the DIC, I will now go to stakeholders' customer approval, credit limit, payment, I will be able to see everything. If I go to customers first, then I... Approval. I will see which active request is there. We saw that a while ago, the one that didn't come, we saw that. And in the edit request, it should come. We last sent an edit request for Hasan Pharmacy. If I give, here is Hasan Pharmacy's edit request has come. If I come here and click on the bell icon, it will show me that this thing we actually didn't see a while ago. It usually shows 'no duplicate customer found' if there is no duplicate customer. Normally, if I check a notification, it always checks if there is any duplicate. If there were a duplicate, it would have shown me a list like before.
So in the change request, it is showing me that this was probably changed some time ago, so it has remained from that time. And the change in the contact number, what the last one was before and what it is now, it's showing that. I can reject this if I want, we can save it. We saved it for now.
So roughly a request should go to 'iyar'. Pending approval for, pending for approval, if the DM sir approves this, then our change will be done. This was customer edit.
Now we will see the release request. The one we had released, Joygun Pharmacy.
Joygun Pharmacy.
In Joygun Pharmacy's release request, we can see that he was assigned from MMCH 3 and we have assigned him to MMCH 4. So if I had assigned an empty territory, there would be two dots, it would be empty. If I save this, this will also go to the DM for approval. If we want to see here, we can see that it has gone for approval.
Now we will see the credit limit request. The one we gave, we gave that... in customer credit. This thing was actually our previous 'iya'. Previously we used to give credit limit requests from here, now when we give it from the app, at the time of giving from the app, our pending request goes to customer credit approval. In credit approval, among the pending requests, it will show all our pending ones, and we last gave for Nila Pharmacy. So here we have to do one thing, the work to be done here is to generate an empty memo. We have to generate an empty memo, put this in that memo, and then approve this memo. This is actually their policy. I don't know much about this policy, don't know the details well, but this is their policy that we will generate an empty memo.
A memo has been created with two one at the end. In this memo, we can select Nila Pharmacy or whichever customers we want to give, we can select them and bulk move, or since I will only give one, if I just click on move, the memo list will come. From the memo list, the one I just generated, an empty memo, if I give that memo and move it, it will be submitted. So we generated a memo and gave the credit limit for the customer list. Now I have to add an attachment to this and then usually we can approve it. So I gave the attachment. File, I will give one from my desktop. For example, I... I opened any screenshot. I am giving a screenshot from my 'iya', for example, for the 'iyar'. If I submit an attachment, then it will let me approve. Okay.
Sir, why isn't it letting me approve?
You made an attachment, you gave it... it didn't take it? Yes, give an attachment.
Okay, I think the file size was too large.
Okay, it showed 'uploaded successfully'. I gave a doc attachment and then saw that it took the attachment.
I gave the attachment, after giving the attachment if we approve, this is Nila Pharmacy's... we will be able to see this release request with the DM. So my work with the DIC here is more or less finished. Now we will go to the DM.
It's done, it's done. The DM has no work. Yes, this is in the customer's stakeholder, look at the customer. The credit limit I showed.
Okay, so this credit limit is only up to the DIC. Sir, release and update. Will these two go to the DM?
These two will go to the DM. Yes, the DM can do it. Then finally show whether all of them have had an impact.
Okay, fine.
Okay, if I go to the app, I mean the DM's dashboard. In stakeholders' pending requests, release request. Joygun Pharmacy's release request has come to my DM. If I release and approve him... Here, it's going from MMCH 3 to 4. If I approve this... It's showing an error again. Sir, this doesn't work. I don't understand why it's not working. A few days ago I did all of these, and it was working then. Now why it's not working... Isn't the system updating today? I think there's a problem with the support. Okay, let's look at the edit request for Hasan Pharmacy. I have submitted the edit request. I have also verified it. Hasan Pharmacy's edit was supposed to become effective. And the credit limit, I will show that now. I think because this doesn't have a drug license, it's not letting me do it. No, it doesn't. Okay, so so far, the things we have seen, if I want to... customer, if I again... want to see those from the DIC in customers, then I think it will let me see. Going to customers, I will see Hasan Pharmacy.
There are many pharmacies named Hasan Pharmacy.
Here, I found my Hasan Pharmacy.
In Hasan Pharmacy, the basic info was changed.
I actually found it because I had put ninety-six instead of ninety-seven. This is applied. And I will see Nila Pharmacy.
Nila Pharmacy, one of these two. Have to find it.
Here, from 27th January, 27th December to 31st January, a credit limit of fifty thousand taka is already applied. This is Nila Pharmacy's. And since I couldn't do the release, I didn't actually show the release. This is all I had to show for the customer. Although I don't understand why these were not working for me. Because I did it a few days ago and it was working fine then. If there are any other questions or anything to show, you can tell me.
Alright. Are we going to do just this much today or see something else?
Sir?
Okay, Paria, our target for today, everything is fine, right? Until the end. Will you say it again?
Our plan for today, the topics we were going to show, everything is fine, right? It has been shown, right?
Sir, only return is left. But return is quite long, that's why.
I will show the return tomorrow. Return tomorrow. Okay? Because it will be better if the return is shown properly. And tomorrow, on what I showed today, I will first give a 10-minute brief on that.
Okay.
I am then adding 'iya' for next week. So this week, I think there are no more off days this week in your Bangladesh, right?
No, no, there will be no off days this week.
Then let's keep the session from Sunday to Thursday, okay?
Okay, fine.
Same time, from ten to ten... it can be kept. BD time, four to six.
I am sending you the 'iya' right now, until Thursday. Then we will confirm next week's on Thursday again, how many more hours we actually need. I think it will take this whole month and the whole of next month.
Actually, our features are very extensive. If I define each business process, it will take a lot of time. Okay? For example, the features we saw today, in each of them, from what I understand, we have fleshed out 60% of the events. For example, credit limit, there itself there are variations, we find about five to six types of variations there. Okay? So why which one, why the variant will be. Why the customer variant will be, if I go to define these things, that will also take time. Okay?
Yes, yes.
Alright. Then tomorrow we are meeting at the same time again. Okay?
Okay.
Take care.
Assalamualaikum (Peace be upon you).
Yes, Assalamualaikum (Peace be upon you).
Allah Hafez (May God protect you). Assalamualaikum (Peace be upon you).