Okay. Now I will log out from Johurul Islam. Now I will log into the store keeper, in the store keeper's profile. 01.

Okay, I have now logged into Mohammad Sabbir Hossain's profile. There are several things on his dashboard. Inventory, products, sales, operation, everything is there. So from him, I will do the expiry verification. So when one of our RSMs verifies it, then the SR comes to the store with those products. And after bringing the products, the storekeeper verifies how much those products are... so I search with SR Pharmacy... how much they are valid. If I search with SR Pharmacy... actually, it comes up just by typing EH. I can see here it's RSM verified. The order amount here can also be seen. Although there is a little... sir, there's a small mistake. 1800 is showing. It will be 999.

So his job is... here we can see various... things. We can verify, I can cancel. If I want, I can see the approved quantity of the product here. It can be seen that 100 items were brought, but maybe 10 of them have not expired yet or 10 are not actually damaged. He sent it intentionally or for whatever reason. Then he can reduce it if he wants. Instead of 100, he did not approve 10. He can do that. He can print. These are the main things. So I am verifying it. Sumon sir, do you want to show something here?

He... No, he is not showing. Okay, alright. Then I am verifying it. A comment needs to be written there. I forgot. In the comment, I wrote 'store' since so far I have been writing comments for each respective person. So if I save 'store', if I didn't write a comment, it wouldn't let me verify. It would get stuck at the comment section during verification... anyway. So I verified it. Now what will happen is, it will go... the pending request is already showing zero. It's no longer in the pending list. I can find it under verification. SR Pharmacy. Here it is. RSM verified. It's not in pending requests anymore. It has moved to... there. And if we take a glance here, we can see which one is submitted, some are RSM verified, and some are MIO verified. This way, the list will keep showing us whenever someone submits something, any return order, then it shows them... meaning the storekeeper can see that okay, a new... thing has come. Which has been drafted. Now it has been submitted. And MIO has verified, M has verified, it can be seen like this. So he gets a list like this. So after Sabbir Hossain, the next step will be... he saw that the expiry verification is done. Now we will take back those products. We will take the return from the DIC profile. So let's go to the DIC profile.

Since DIC has brought the goods, we will find it in the GRL. If we check the stock position a bit... let me duplicate. No Faria, this is... in DIC, have you done the verification? Store verification? Yes, yes sir, I have. Okay, now in DIC... ...go to your... section. Will you take the GRN, sir? No, not GRN, why would it be GRN? Nothing has happened. Now go to your... sales section again. Fight well. Sales, sales. Yes. There, this is the expiry return approval. Expiry return approval. Okay, okay. Look, here is the verified request. Is yours in this? Here it is, right? Okay. This one. Yes. Let me say something here. Usually, what does the storekeeper do? The storekeeper's job is to understand the product, okay, and verify it. The storekeeper can reduce the quantity if they want. What's the reason? Maybe among the quantity that came, it was found that one of them is not our product, someone slipped one in. That's why. So he can reduce it if he wants, or it might be that it has to be receivable. At least your... that thing, the strip. The strip is damaged. If the strip is damaged, it won't work. After checking those, after the storekeeper checks, he receives and keeps them, and at that time, he mentions how much quantity he has received and kept. After that, it now appears before the DIC. After it comes to the DIC, the DIC doesn't make any more changes here. Okay? What does he do? He approves it. Okay? His job is to approve it. So while approving, he has another job. That is... currently, two types of business units operate in the market. One is the general business unit and the other is the cardiac business unit. So, this return, just like they get incentives for sales... As we showed in the last session, an MIO placed two types of products, products from two different categories in his order, where there were cardiac products and general products. And since a cardiac MIO is active in that sales area, that sale automatically gets divided into two parts, it had turned into two orders. Exactly the same thing happens. In the case of returns too, it divides whose... in whose part this return will come. To do this division, there is a split icon at the top. Give it a click. See the split icon. At the split icon, a DIC will see it as soon as an order comes. What will he do after seeing it? He will divide it here. His job here is to divide it. Now will he divide based on the product? No. We have built the intelligence here. For example, look at the top, there's a business unit. If he makes changes there, suppose general and then if you select cardiac, anything for cardiac. If there are cardiac products... general. See, there are none for cardiac. What does that mean? That product is general, Multivita is a general product. Therefore, this will be split generally. And if there was another product here that was cardiac, then one cardiac would remain, and the general one would become separate, two of them. Okay? It can be selected here. Okay? Your DIC can do this. Okay? Okay. Close it, please. Then what happens here? Finally, this approval that he will give, a GRN will be created mainly against this approval. A GRN will be created and that money, that equivalent amount of money which evaluates to 999 taka, that will be set as the customer's advance. Okay? So what will we do now? We will approve it. Okay. Approved, done. Now it automatically becomes a GRN. No need for GRN. No need to check here. Okay? Let's drag it a bit.

Yes, it's okay. This is based on the pack size. This came from a box. A box... a box's... thing has come. Please receive this.

Actually, there was one thing we needed to see, which we passed. The stock position. Yes, yes, I am sorry. Actually, I passed it. No problem, I'm still checking. Let's see. Whether it has entered the damage store or not. Are you listening, sir? What did your school give?

You have to say, 'Okay sir'. You have to say, 'Okay sir'. Yes, the stock has entered. 3.3 boxes. What does that mean? That one box has 30 pieces each. Okay? So it took 100 pieces, that's why it's showing this. Give a click on the details. Look at which batches, we have captured this batch here as well. So this totally came to our... section. Okay? Close it. Now what will happen? This customer's advance... is now eligible to get a replacement, eligible to get a replacement order. Okay? Now we have to go back to the app. Because usually, only after this GRN is created, it will appear in the app that an order can be placed for this customer. Please go to the app.

Yes, I am on the app now. Okay, I've gone to the app. And I'm in the RSM's profile.

Can you hear me? Yes, we can hear you. Okay. So the work I will do now is, since I have taken a return... damaged item by creating a GRN, and that customer, SR Pharmacy, now has roughly 999 taka... it's like we get vouchers, he is on a voucher like that. He can place an order for 999 taka. We will call that a replacement order. To place a replacement order, from the territory where his... I mean that... customer is, from the RSM of that territory, the Regional Sales Manager, I can do it against the return, I can place a replacement order. To do that, I'm going to 'returns'. When I go to 'returns', I can see that list, the list where... at the top is SR Pharmacy because that's the last one I did. So if I go to him from the list, I will be able to see the replacement amount. And we can see the replacement amount is 1000 taka. So within about 1000 taka, SR Pharmacy can take any replacement product. So if I give a 'create order' here from the RSM, then I can... of the replacement order... I mean, against that damaged/expired item, he can place a replacement order. In the order, I can place any order here, but since he is a general customer, we usually do it excluding the cardiac products. So I'll take Starcal D.

If I consider Starcal D... at 422 taka each... I should be able to take two here. Let me see if I can take two. Here, as his replacement amount, as an advance, we have received 1000 taka. This order cannot exceed this amount. Let's add another one. Okay? Let's increase it. Okay, now it seems the replacement advance... I mean this... the total is more, over 1000 taka. It has become 1200 taka. He can take multiple products here. Okay? As he likes, but it must be within 1000 taka. And on this order, no... offers or anything will be applicable.

Should I continue with this?

If I want, I can 'add new product'... since there's still a lot of money left... Yes, let's see what happens.

Let me take one Glucomean 500 tablet, I think... Take it. Still, that's 1000 taka... it has become 1020 taka, right? Okay, any other... No, why don't you take a bit more and just prove it. The thing it's showing, you show that.

Try placing it. Total amount is greater than... Here it can be seen, 'Total amount is greater than...' okay, that's probably going off the screen. No problem, we understand. That it won't take more than 1000 taka, this order will not be placed. In that case, what has to be done again? Within 1000. Since his placement amount is 1000. Okay, alright. What do you do then, change it. Make it less, make that zero... as close to 1000 as possible. Let me take three Oxidoclav sprays. 950 taka. 940 taka. 940. You can do another 60.

As close to 1000 taka, I am placing an order.

It's okay even if you don't give a customer note. I gave a note, let's say 'replacement'.

Return order created successfully. Now... The order has been placed. Now this order will go to our web. Okay? The web a little... Let me show one more thing, since I have already placed the replacement order, the button here is already gone, I cannot place another order here.

Then I am logging in again to our web.

My normal order... the way we normally place orders from RSM, it goes directly to the DIC for approval. If I go down, I can see SR Pharmacy. The icon is showing 'replacement', the icon is red. This is a replacement order. Replacement order and here... And as usual, everything has come here, okay? And finally, at the top, you can see 'Return Advance', the text is there, look. That's 1000 taka, his return advance. He can place the order here within that amount. Now if the DIC wants to edit this order, he has to do it within that 1000 taka. Okay? And after the order is approved, once the order is approved, it creates a general invoice, but the invoice becomes a 'not payable' invoice. Okay? For which money doesn't have to be paid.

Approve this.

Let's go to the... let's go to the delivery schedule.

Look, this is already delivered. It gets auto-delivered. The replacement... thing is auto-delivered and auto-payable. Look here, SR, this has become payable. Not this one sir, this one here. This one? Yes. This has to be... sir, this here... yes, yes. Let's print the invoice. Just invoice print. We talked about these things yesterday. Okay?

You print, print the invoice. No need to create, we know. Yesterday we saw the delivery schedule. Look here, the net payable is showing zero. Okay? That means the text at the top says 'replacement invoice' and the net payable is zero. Okay? So this is your return invoice's life cycle. Okay? Finally, this will go to the customer through another delivery schedule that was created. Okay? If wanted, this can be shown as an auto-delivery. Okay? Depends. This is basically the cycle.

I think that's it for the order from my side, I don't think there's anything else to show here. Because the steps after that are just the same as... yes, what we have been doing. Yes, what we did yesterday, the delivery preparation I...

So this was our total return thing which is your... how we manage it, which you had a... you wanted to know what happens. Just know, this is the boss's work. So, tomorrow what, we did local sales today.

Yes, tomorrow we, a little, tomorrow Faria, what we will show tomorrow, please send that to me. Okay? I will send it to him. Okay, okay sir. Okay, and Sumon bhai, could you please kindly give me your device requirements? Yes, I will try because I have some pending work here right now, after finishing these, I might sit with it. You should get it by tomorrow morning. Okay, okay, yes. You have my email, so no problem. Yes, sure. Okay yes, thank you both of you. Thank you, goodbye. Peace be upon you. Peace be upon you too.

Standing like Kabuliwala, don't you see? No, no, they are night birds. Okay Faria. You can pause for a bit.