Since there are some operations, I will show those, which are your... when the sales force goes on a doctor's visit, okay? We will show all the functionalities of a doctor's visit.
Which section does this cover?
Yes, this is from the app. This is a part of the app. MTP, DCP, DCR. MTP, DCP, DCR. Okay? Then, advisor, micro-union, okay? Chamber, etc. We will look at these parts today. Before that, let me go through my doc a little to see what's left.

Okay, so far, the things we have shown, let me just mention them briefly. Sales area. On the first day, we saw things like sales force, we saw how to assign and release sales force within the sales area. We have already seen the product offer. We have seen the national target, we have seen products and details, stock position, requisition, transfer, and we have seen the GRN thing. New product creation is still pending for us. We will look at that a bit tomorrow. We have seen the price approval. We are done with seeing the transfer requisition. Then, now today... After that, we saw sales leave. The MTP template, which we will still brief a bit today. We're done seeing delivery plan, schedule, sales order, order approval. Then, regarding sales return, we still have work... We have shown you the return. Invoice print, delivery dispatch, delivery preparation are done being shown. Customer payment is done being shown. Tender order, export sales order are done being shown. Tender export order approval is done being shown. I have shown order verification. Expiry return and verification, expiry return approval are done being shown from our side. We have shown the order history. We can see the customer profile. We can see the credit limit management. We saw the collection last, I think, in the... For customer approval, we saw the customer approval layer. We saw the customer credit management. We saw invoice delivery, order, sales order. Okay, here, the striking we will do later... we will see DCR today.

We are seeing the review order. We saw the collection from the app the other day. Okay? Collection from the app. We also saw the review request. We will see the review MTP today. We are done seeing the sales target. We will look at the promo a bit today if we get the chance. Micro-union, DCR status, we will see today. Okay, 'add stock' is pending. I'll note down 'add stock', we will see this tomorrow. 'Add stock' is a very different, I mean, a temporary feature of ours for which all the clients who don't have PP production planning, this is the best for them. We provide this for them. Alright, we have gone through quite a lot and I think we will very nearly move towards closing, perhaps by tomorrow. Okay, so the part we will see today is MTP, Monthly Tour Plan.
What is a Monthly Tour Plan? A sales force is given a direction that this month, suppose this month of January, what will he do in the entire month of January? I mean, where he will go, what the situation is, everything is defined here. So, where does he actually go? A specific... the screen is not shared.
Yes, yes, I am doing that. He goes to a specific sales area. Okay? After going, they... I... let me give it a little...

Amin Faria, you keep getting ready, I'll just brief a bit and then you can start. Okay?
Okay, sir. But sir, wouldn't it be better to start with micro-union? Micro-union...
Yes, of course, of course. I'm just defining a bit with MTP, it will start after defining. Okay?
Alright, let's just go into prod. Let's just define a bit. The thing that has been mentioned to us, we are still recapping it a bit. Okay? I will recap totally, you just start afterwards. I am here with you afterwards.

We log in with the Divisional Manager, after logging in, configuration... MTP, Monthly Tour Plan template. What is here? It is said that this sales force, meaning an MIO, if we consider the person who is at the smallest scale at the field level, the small scale, at the territory level, his job is roughly to do the... Area Managers also do it with him, RSMs do it, they also have targets, there's an MTP like this, a monthly tour plan. So, what is there? He will go to this specific sales area and visit this doctor and come back, and he will visit this customer and come back. This is basically the main job. This is told to them at the beginning of the month and they work accordingly every day. So, currently, this monthly tour plan or this type of feature, this big feature, we are now piloting under Dhaka-2, DHK-2. DHK-2. It is under -2. Here, here, I mean, we are showing all these, my area, sales areas. There are 69 regions here, actually, in total, there are 69. So, this is an area. Under this area, this is my territory. Okay? Suppose, NHN Jurain City Hospital, okay? In this one, is there no plan for this month?
Let's go to another one. Here, suppose this one. DHK 20302. Okay? This is, you know, the MIO who will be here, this MIO is being told that on the first Saturday of the first week of the month... he has to go to these two places. We have separated these places again. Because we have narrowed down a territory a bit more. We are calling these micro-unions or pocket markets. Suppose a territory of ours, Nakhalpara, suppose it's a territory. In the middle of it, there is a hospital called Impulse. This is a pocket market. Many doctors sit here. Okay? In their language, this is a pocket market. At Impulse Hospital. Okay? Similarly, maybe there is another center nearby where there are quite a few doctors. So, they define that by another name. Okay? They make another pocket market. Okay? So, that is narrowed down. So, this is that pocket market, okay? So he will basically go to this pocket market and there our doctors are. Every doctor is there in that one pocket market or micro-union. Okay? So, he will go there and visit the specific doctor there. Before that, a template like this is created, it's created as master data. What is in this template? Suppose if there is any change. Suppose in the first week, he will go to these two pocket markets, here a color design is given, this is morning and this is evening. Okay? If he wants, he can add here, if he wants to add another pocket market, he can select here whether he can go to multiple places on the same day. Okay? He can select, if he wants, he can also remove from here, okay? So, they set this as master data. Okay? And whenever any of your activities happen, okay? Then it is seen that when his monthly tour plan is created for this month of ours, then based on these days, the data will automatically fall into the apps. Okay? This is the monthly tour plan template. Okay? This is defined once, then if needed, it is changed. Okay? This, our MSDT department, the marketing sales department, they are the ones who basically do this work. Okay? Okay, so this is the monthly tour plan template. Okay? Then from this, where does the first initial initiate happen? In your app. Okay? In the app, there you have this monthly tour plan... an MIO can do it, it's there for an Area Manager, and it's there for an RSM. Okay? So we will see with just one person. Basically, we will see with an MIO, we will do the total journey with him. And here there are quite a few verification and approval layers. How so? Suppose your MIO created a tour plan, maybe for this month of January. Okay? Then what will happen? His Area Manager will verify that tour plan. And then after verification, it is finally approved. After being approved, what will he do? What will the MIO do? Then this set will fall into place. This set will automatically fall into place for that month. For example, if we consider the first week, first Saturday in January, then what is it? Today is the 3rd, the 3rd will fall. On the 3rd, where will he go? He will go to these two places.
Okay, is this your code number?
Does this code number have any verification, so they can understand this code number, is there any such document?
No, there's no such document. They, with this code number, for example, a sales area, like see right here, your DHK 20306, this is their code. And its name is known as IBCS Central BIRDEM Maternity. It's known by this name. Okay? So they recognize it this way. For this, I mean, we don't have the document. When they feel like it, they can dynamically go to our sales area and add it. If new ones are created, they add it there. Okay? They make changes there. Okay? Alright, so now we will go directly to the app. Okay? In the app, we will see the monthly tour plan, okay, step by step and clarify it little by little. Okay?
Okay, Faria, please, carry on.

Okay, is my screen visible?
Yes.
Sir, monthly tour plan... shall we do it with the Area Manager?
No sir, we will do it with... But I was thinking that before, I mean micro... I understand. Better, better.
Like our monthly tour plan, okay, what is basically there? Like I said, on which specific date, in which pocket markets will he go? That means I must have a pocket market and a doctor. Okay? We assumed we will create a specific pocket market and give a doctor there, give a branch of his... we will set the doctor in two places, then we will see a bit, right Faria? Okay, fine.
Then let's start with micro-union. If I enter the micro-union tab, the Area Manager usually... in his area, however many territories there are, under all the territories, which one has which micro-union, this is his screen, he can see it this way. So, I am now in territory 20201. I'll take it to 20203 because the MIO we will work with, that MIO is from 20203. So, MUMCH-3 Dental Gastro Endo Hepato, here I can already see there are five micro-unions. From the micro-union tab, we can edit any micro-union if we want. I can write something in its description. I can write the micro-union name. Or if I enter one, if I click on a micro-union, I will be able to see which doctors, which doctors are listed under this micro-union. Next to some doctors, it is seen that there is a red-colored sign here. So, this means that this doctor's chamber has not been listed, only the doctor's name has been listed. If I... this actually can't be seen from here. Listing doctors and adding chambers within the doctor list is the MIO's job. The AM can't do that. What the AM can do is, under him, in the territories, add the micro-unions and edit the micro-unions. If I press the plus button, I can add a micro-union here. For testing purposes, I'll add a test micro-union, Test MU. In the description, I also wrote Test MU. So if I save.
Sir, I think it's not being added.
Let me check the database to see what happened here.
Under whom are you trying to put it currently?
Sir, 20203.
Is my screen not visible? 20203, right? Okay, I have to see if this sales area is down now. DHK 20203. Okay. MUMCH Dental Gastro, right?
Which one did you enter? Test MU DHK, right?
Okay, this has been created. Can you refresh it?
Okay, I'll refresh. But an error... right?
It gave an error, right? Okay, I have to see the error. Whether it gave it again. Okay, yours has been created. So if I enter my new MU, it will show that the advisor list is not found. Because I haven't given any advisor list here yet. That's why it's showing not found.
Doctor, a doctor hasn't been given here.
We are giving the doctor, we will give it in... So here we saw how a micro-union is added. So what is a micro-union for us? Usually, within a territory, meaning under an MIO there is a territory, in that territory they have various pocket markets, among those, one of them is called a micro-union. So, we added a pocket market. Now we will add a doctor to this pocket market. To do this, I will go to the MIO's dashboard.
Usually, to create a micro-union, the person who has been given ownership has to be at a manager level. And the person who will add the doctor is an MIO. Because he is most frequently on field visits. So it seems this is a micro-union, which might be a small hospital. So which doctor is coming to sit there, the MIO keeps track of that. We will now go there and a new doctor... we can do two things here. In that micro-union, maybe a doctor who is already in our system, he might practice at Popular, if we want, we can assign him here. And another one is a new doctor, he has started practicing in this micro-union, we can assign him here, create him. We will see both. First, let's assign a doctor to this micro-union. Okay? First, I'll see that I'll assign a doctor, then I'll create one. Okay?
Wait, are we currently with the MIO?
Yes sir, we are with the MIO.
Okay, then let's enter the MIO's section, enter the micro-union.
We entered the Test MU since it's new. In Test MU... there's nothing here, right?
So, look here, you... go back a little.
Go back a little. Yes.
Go back. We assumed that this, your first one, your Dholpur, ALKGH Dholpur, there are doctors here. Doctor, here we assume, let's take one doctor, one...
Let's assume, for our convenience...
Let's take Habibur Rahman Bipu, sir.
This one, he is currently at that ALKGH hospital. Now it seems he... we thought that this new micro-union we made, he is also practicing here. So what will we do? Let's go back a little from here, let's enter that micro-union. We will bring him to this place. We'll go to Test MU. After entering, there's this plus button, meaning 'assign doctor'. Okay? Fine. I will search here. Here, my entire doctor set is here. Here's Bipu. I said, let's assume I already have him, he practices here. That means I don't have to do anything new. I can assign him. That is, I have his information. But look here, a red color has appeared. What's the reason? Because his chamber is missing. What's the reason? He might have his chamber where he is. Now this is a new chamber. So I have to give the address of the new chamber. Its location, in which room number of the chamber he practices, his assistant's name, etc., we can provide that here. This is about bringing an existing doctor here. Another is to create a new doctor and bring them here. Both are possible here. Okay, let's prepare this very chamber for Bipu. Right? A moment, please.
If I click on Bipu, a chamber creation option will appear. Update chamber, I will create a chamber. Here, the chamber type can be of various types. I set it as an individual chamber. I gave the chamber name 'Chamber Test MU'. Address is near Dholpur, so Test Dhaka. Assistant name, assistant phone, chamber room, none of these are very important. We can skip them if we don't provide them. We set the police station and district as Dhaka. I set the police station as Rampura. Meaning, whoever's it is. Here is the schedule. The schedule is from when to when this doctor holds this chamber, and on which days. If I select, on Monday he sits from 5 o'clock to 9 o'clock at night. And on Thursday, same, he sits from 5 o'clock to 9 o'clock. We selected which days he sits in the schedule. We can also set brand priority if we want. Which brand's products will we give him? Let's say he keeps Citrus C, Cal-G, Bilfast, these three. I gave three. Patient per day is not mandatory.
Brand priority is basically, which product a doctor writes more often in prescriptions on behalf of this company. His brand priority is set through this.
Suppose, if he is an orthopedics doctor, then here since there is StarCal D, DiCal D-Star, these are considered a brand that he writes most often.
Okay, what is the doctors' profit for writing this?
Doctors'... sorry?
I mean, you are sending a person to the doctors. The person goes and requests the doctor to write your product. What is the doctors' benefit here?
Here, your push sale is common in Bangladesh. Okay? He is given a gift. Okay? He is given a monthly incentive or whatever you call it, this is, I mean, a very good practice here in Bangladesh.
Those things, how do they reflect in your budget or in this product's... thing?
Our... I think in the last one, we saw a free issue order offer, we saw an order. That we created an order, free issue. In which no money is calculated. These free issues basically go to them, they go as promos. Okay? They go as promo materials. Then there are various gift items. Okay? When we go to a promo materials screen, then we can see it, okay? And we will also see how it is given, okay?
I mean, whatever you do, the total will come as an expense for the whole company, right?
And that expense will be prioritized based on your product, right? That for this product, this much amount. And does this only go as a marketing cost, or does it go as some other cost?
Yes, these go into other costs, okay? Regarding this, we don't have much in SD, okay? Because so far what has come, when FICO comes, maybe that costing will be all... reconciled there. Okay? We just point out from here that the products that are going from free issue, what quantity of product went. That's all.
Okay, okay, fine no problem, continue.
Patient per day means how many patients he can see in a day.
And what else is there?
There is visit frequency.
Visit frequency, that is, our sales force will visit him how many times a month. Okay? How many times is the best to visit. Okay? They create that here. Okay? Okay, please.
So, after completing almost everything, I can add a picture here if I want. But I didn't. I'll go to update chamber...
Many people actually scan the visiting card.
Okay.
Now if I submit this, I will see that the red dot is gone. Meaning, this doctor's chamber has been provided. If I click on the doctor again, then we will see that it's already listed: Chamber Test MU. If I give 'view details' here, then it will show you the details of what I wrote. And whatever was not provided will come as 'not applicable'. This doctor, now if we have scheduled a visit for Test MU on any day, then this doctor will appear on that list. And another thing we can do here, we will see that we will add a doctor. A new doctor has started sitting here. If I press the plus button, a page called 'Create Doctor' will come up. So I will create a doctor. By creating a doctor, I mean this doctor we have never seen before or he is not on our website, in our database.
We have to go to the 'Doctors' tab. So we are going back. I can enlist doctors here. There is a tab named 'Doctors' in the MIO's section. If you go there, the list of already selected doctors comes up. The work we just did, we can do it from here as well. For now, I won't do this since I just showed the thing. It's the same thing. Another thing I can do, if I press plus, a page called 'Create Doctor' comes up. So I will create a doctor. By creating a doctor, I mean this doctor we have never seen before or he is not on our website, in our database. A new doctor has started seeing patients or we have never seen them before, we will add such a doctor.
So, I am creating it with the name 'Test Doctor' so that I don't get it mixed up with the names of other doctors. If we want, we can write in Bengali, or we can choose not to. Here I gave the degree MD. Specialty: Surgery.
I think there are a few others named 'Test Doctor', you see? Distinguish it a little more.
30... let me put 3030126, sir.
I gave the degree MD. Specialty: Surgery. Class, grade, I don't really know what these mean. So I'm just selecting a grade.
This is, from this doctor's... thing, it can be understood how much... I mean, in which grade he is. Maybe...
...like, associate professor or at the professor-chairman level.
Based on that level, they do the grading.
So, I can also skip email address, contact number. I set the blood group as B positive. Gender: Male. Date of birth, our 1st January 1990 is there as a... I assume he was born on January 31, 1986. Address I wrote: Rampura, Dhaka. District, police station... BMDC registration number. I think all doctors have one registration number each. Like a drug license.
Right, sir?
Right.
I put BMDC 123456. If I submit, then immediately an option to create a chamber will appear. If I want, I can select the sales area right here and create a chamber with Test MU. I should rather show it this way because I have already seen how to create another chamber. So right after creating a doctor, a list for chamber creation comes up. This is not mandatory. I can provide this later if I want. But since I am showing it here, I will create a chamber in Test MU. I set this as 'Institute'. Chamber name: Test Hospital. Address: Rampura, Dhaka. Assistant, I didn't give these again. I gave the chamber room number as 301, for example. Schedule like before. I assume he sits on Tuesdays from 6 o'clock to 12 o'clock at night or more like 11:55, until 11 o'clock. Again on Thursday... He sits on Tuesdays and Thursdays. Brand priority, I just selected for example's sake.

Okay, since I have given the doctor now, I will find this doctor on the list. Not this one. I think it's better to go back and enter again. Here is Test Doctor 030126. If we enter it, I will see that it is showing everything I provided for this doctor. And I will also see which chamber of his is listed. And if we now go into the micro-union...
And it can be updated if needed by editing, right?
And we can create multiple branches for a doctor. We can create chambers. If we want, we can remove it again. Yes. If we want, we can remove the doctor here. In that case, his listing will be removed from all chambers. The chambers will also be closed. And we can delete the chamber from here. If you remove the chamber, the chamber will be deleted from that MU. The doctor will remain listed but the chamber will not. If we want, we can update. If you update, this same thing will come up again. If you click on update, it will just get updated. For example, if I make the visit frequency 10, then the thing will be updated to 10 for visit frequency. And if we want, we can update the doctor in the same way.
This was our doctor and MU. Are there any questions about this or is there anything else to show, sir?
Okay, okay. My microphone was off. I have asked the question I had. It's more or less clear. No problem.
What happens is, a doctor is newly practicing, he is not in our system, we create him and for him, we assign him to a chamber. If we want, we can assign him to multiple chambers as well. This is a practice. Another thing is, a new micro-union was created for me. Meaning, maybe a LabAid opened a center here in Nakhalpara. So what happened? It is seen that who comes to practice in this LabAid? Those who are in other places in Dhaka, they practice here on a specific day in a specific schedule. So for them, this is another chamber here. So we saw this too, we can create chambers. Besides, chambers can be closed. Maybe this doctor doesn't sit here anymore. Then what's the other thing? The micro-union we created, that micro-union can also be closed. Because maybe this hospital has closed down. That is also in our system here. Then what is there? If you want to edit any particulars, if you want to edit any information, it's possible from here. So in every aspect, we can totally control the advisor, meaning the doctor and his chamber, okay? The micro-union, okay? So when we have done this part very clearly, then we have the monthly tour plan. Okay? There's a matter of the monthly tour plan. Okay? So we... okay, for what reason did you go to 20203, Faria?
20203.
20203. Okay, let me just enable my screen, just for... yes? One minute. Just to see that thing, that this new micro-union, whether it has come here or not. Okay? If we look a little...
Sir, you are in prod.
Yes, in prod? Okay, in prod, okay, sorry sorry. I was also saying in prod. Then I have to go to test. My PC is performing slowly for no reason. I don't understand if some malware has gotten in. I'm taking a moment.

20203, that means this one, IBCH... Here, inside this, which one did we go to? IBCH, this is...
2020... 02 or what?
20203.
Gastro Hepato, at the end was Hepato.
Where is it?
So let me check. MUMCH. Test 2020306, meaning 2020306. Here, this one. In this, if we now look at his... thing, that my new... micro-union... pocket market... you are in zero. Oh, the one above, yes, this one.
202... Ah, I made a mistake. You were previously... Nazmul bhai's... the rest...
Look here, his micro pocket market is enabled here. If we set him now, and say that he will go here... Why is it in such a bad state? I have to restart my PC today. Okay? So what can be done here? We can add him if we want, okay? Suppose, it's performing very slowly. He will go to this in the evening.

Okay, look, now I have specified that the MIO here, on the first Monday of his first week, he will visit three micro-unions. Okay? Among them, this is one. So it can be defined here, okay? And since we are already here, we will now go to... we will create a monthly tour plan. The MIO can do this himself, customly. Okay? We will now see that thing part by part. Please Faria, continue.

Okay, so now I will see how we create an MTP and according to that, we will see DCP and DCR. So, from MIO, to create an MTP, I went to the MTP tab. In the MTP tab, it is seen that my MTP for January is not created. If I... here is 'Create Tour Plan' at the top right. If I press 'Create Tour Plan', then 'Start Planning for January 2026' appears. If I give 'Start Planning', it creates a tour plan for me from the MTP template. This is a sample tour plan and here, usually, I think they don't make many changes. Still, since we have kept the option for changes, we will keep watching.
I mean, this tour plan is the one we saw on the web just now, that's what gets set. Okay? This is, based on a month, it becomes week-based like first week, second week, and this becomes date-based for a month then. Okay? Fine.
Okay, a moment please, what we have to do now is, this entire tour plan, okay, has to be set. Okay? It has to be set per... that this tour plan's total days, these 31 days shown here, within this, on which day he will visit, on which day he will take leave, okay? On which day there is a holiday, these have to be defined here.