Here, we have suggested that there is a Healthplus Pharma name, but you will now decide whether you will allow it. The name is the same, but the other particulars are different. So this is something you can do. So one thing we have to see is, what we've been doing from there, did we find that here? Yes, we did, sir. That Ma Medicine Corner. You found that under the name Ma Medicine. Did you get it verified? Yes, this one right here. Okay, verify this one as well. Because I need to show this in that app. And Healthplus Pharma has been requested, right? So, to that user... Ma Medicine is approved, sir. I am approving Ma Medicine. Ma Medicine is approved. Now, Pharmacy, yours, the issue here is we won't find it there. There, this is an API. Sir, one moment. I actually won't get this... I won't get it in the app. Because that thing for the app hasn't come. That thing from the app didn't come at all. The one I did. Ma Medicine, your... which... Since that one... Meaning, we have to see which territory this is in. Now, you have to find out the serving, you won't be able to do that. I have to find it out from my backend. Okay? So, this is totally a customer creation life cycle. Okay? An MIO will create a customer. They will verify it with their manager after seeing all the particulars. They will verify, then it will go to the depot. There will be a verification at the depot. Then it will go to the DHC manager. There will be verification there as well. In this journey, if there is a duplicate, we suggest it. If they want, they can reject it, if they want, they can approve it. Then finally, when it is approved, it will be cleared for business in that MIO's ID. Otherwise, it will not be shown in the MIO's ID at all. Until it's approved. Okay? This is our journey. The customer creation journey. Okay, a question has come to my mind here. That is, you are mapping the end-to-end customer journey. Do you check for any financial stability here, like whether you will give him goods on credit or if you have to take cash from him, and after a certain time has passed, you will give credit? Is there any such mechanism? Okay, that's later. That's later. We will show that. We just prepared this customer. Right? Now a customer. So what will we do with him? We will give a credit facility. Okay? We will give a credit facility. And in the credit facility, we will then mention whether we will add a discount for him, how much credit limit we will give him, and for how many days. You will show this. Okay. In the customer creation journey, there is the customer, one part is customer creation. Another part is customer update. Meaning, if any information is updated, then in the same way that creation is done, the update request comes in the same way and is checked in the same way. Is this request valid? Because sometimes, it might be that his information is being updated with an ulterior motive. That's why we don't change the customer data as soon as an update request comes. We change it finally after the DM approves it. Okay? So the update remains safe. Then there's another case where a customer was doing business in a certain territory, and now he has closed that business. In that case, how do we handle it? That is, that MIO... That customer, the one who created Ma Medicine, it's appearing under his name, he will now say Ma Medicine's business is closed. So what does he do? He sends a release request there. That this customer has to be released. So, in the case of releasing, we... We've set a condition there. If the customer has any dues, he cannot send a release request. His job will be to clear the due first. Number one. Okay? If there are no dues, then he can send a release request. Then it goes to his manager. Now his manager, at the area level, he... ...is the owner of five territories. So, within one territory, I had that customer whom I released. What does this manager do then? He can do two things while verifying. One is release, finally, meaning close. Another is release and transfer. What does that mean? The customer is saying that I used to do business here. I have closed my shop here. My shop was in Nakhalpara, now I have closed it and I'm going to your... another territory. So, the area manager, he again... I mean, it's in his knowledge. What does he do then? He doesn't release it. He then assigns it. Release from Nakhalpara and assign to Farmgate. Okay? He does this task. Then what happens? This request then goes to the DHC wall. The DHC shows it there. That a customer has come, he has been released from this one territory and has been assigned to this other territory. If there is no assignment, then permission to close him was given there. So the DHC checks that, verifies it, and then it goes to the distribution manager. If the distribution manager finally approves it, that task is done. We'll take a look at that. Where are we now, Fariha? Distribution Manager? Sir, one more time? Are we at the Distribution Manager's place? Yes, I am in DM. Then look there. Go to this tab, go to the tab. We briefed a lot of things, didn't really show, just briefed. For example, look here, release request. Go to the release request. If there's anything, that's good. Nothing? No, there's nothing here. Sir, should I go to...? Should I go to DIC? Yes, then go. Go to DIC and see if it's there. If it is, that's good. Then you didn't have to do the extra work on the app. Yes, that's right. And if it's not there, then create a release request from the app if needed. There are. There are many release requests. Okay, then go into the details of any one customer. Okay, Model Pharmacy. Oh, Model Pharmacy. Alright. Look, a release request has come for this customer. And look, a bell icon has appeared here. The bell icon, click here. If you click, you will see this customer, look, where is he being released from and where is he being assigned? He is being released from one place. Release from... Jessore Four. Okay? Jessore, he is being released from Jessore Three and is being given a new assignment in Jessore Two. Yes? Where is this in Jessore Three? 002 and this is... Okay, right here, they've made a mistake. Cut this, take another customer. These RSMs or area managers don't understand the work. Yes, there are some tasks they don't understand. What they do is, they assign the same thing again. Very bad. Another customer. It would be good if it's a customer from the Dhaka depot. They are very smart. This is Dhaka depot. Jessore, Keraniganj, Jessore. You can use the Keraniganj concept. Keraniganj will be smart. Okay, Keraniganj, Abdullah Pharmacy. No, this is the same. Another territory. Everyone from Jessore is making requests. Meaning, there was a big anomaly in the money. That's when we went to show the demo, that territory remained, you see? Yes, yes. Then we can do it. Sir, Nurul Islam has been newly transferred, right? I think he was in Jessore before. Okay Sumon sir, I just wanted to ask you something. Although I have asked this question before, but one thing just came to my mind, that is, you guys... ...specifically non-technical people who are not your developers, apart from developers... Have you received any requisition from them? That we need to get this thing ready for technical support. Was any such requisition given? I didn't quite understand. If you could be a bit more specific. Okay, for example, all these things you are asking for, you are technical people. Non-technical people who will only provide support, be in support, bring in inquiries, act as a bridge between the customer and you. Did you give any such requisition to the higher authorities or management that we need to create this kind of personnel? Okay, I understand. The thing is, there was one person, a team, who was bridging this gap here, whom we consider the Business Analyst team, and they are actually from the GMI group. One person from the GMI group's team was connected to this. Okay? They weren't really in software, in the software team. They were non-technical. One was from accounts. Another was that Rasel vai from IT, Rasel vai. Another person was there, he was in the system. So they were brought in specially so that they could easily bridge the gap to us from the end-users. As a business analyst. Okay? So, in that case, we were seeing that the end-user's requirement, we were having a lot of trouble getting it exactly. The way the end-users are wanting it and the way their requirements need to be validated, the requirement validations are not happening. Okay? The requirement an end-user is saying is, "I need a cup of tea." That's it. It's coming to us. So we are then asking questions like what kind of tea, whether sugar will be added, what kind of cup it will be provided in, what the quantity will be. These questions, which they were supposed to ask, were coming to us here a lot. I mean, I'm talking about that, for software requirement analysis, you definitely need a technical person. But for service, I'm talking about service, that you are now in service. What I see from talking to all of you is that you don't have a middle team that will directly work with the customers or with the end-users and bring the requirement to you. What I am seeing here is that they are directly communicating with you. This, this gap, for this, did you give any requisition that, no, we will directly... We had given it, but it wasn't entertained. Okay? Yes, according to our needs, we have spoken to the chairman sir a few times, we have told him that it would be better if we had a team like this. But we didn't get that. Okay? And the chairman sir immediately declined it, saying it's not possible. Okay? Work with the existing BA team. Now who is in the existing BA team? Only Rasel vai. Okay? We haven't gotten anyone new. Okay? So we have to deal with everything here now. Okay, okay. This, I needed to know this because I will be talking to Jabed vai. So for these things, I'm asking questions in detail. Okay, no problem. You can continue, please. Alright, this one release request that has come, look, this is a release request because he has been released here but has no assignment. That means it's being said that he can be completely closed. Okay? So it comes like this. If, for example, the release comes from one territory and the assignment date is from a different territory, then it is a transfer. And if the assignment is null, then it gets released. Okay? This is the DIC's job to verify. Then the DM will approve, then this will finally, finally have an impact. Okay? Okay. So I think you have understood this matter. The customer's journey, how a customer is created, how it is updated and released. Okay? We can show it in the app if you want. Okay? Yes, another thing we will show now is the customer credit limit. Okay? Do you want to see the release from the app? Please, please. Okay then, Fariha, please show the customer release journey from the app. Okay? I'll show all three together, a little bit of each, then it will be done at once. Sir, should I save it or leave it? Do the release first, the release. Then credit. Okay. Let me go back to that again, here, to the app. Okay, can you see my screen? Yes, yes, it's visible. Okay, I am in MIO, with Kalipada Roy. I'm going to Customers, in Customers, here in the list, if I long press, if I long press, here I get... ...a checkbox will appear. So we can see in the checkbox... ...only the ones where the due is shown in red, this red 3633 means BDT 3633 taka... ...is his due. Meaning, he still hasn't cleared it. He took delivery for some reason but he still hasn't paid this money. So, if there are dues, we usually can't... we can't release him. We can release any customer without dues. For example, if we want to release Joygun Pharmacy, then if we put a check in the box... We can give many at once if we want, or we can just give this one. If we press release after doing that, then just his release request will go, that Joygun Pharmacy release, has sent a release request from my territory. That has already gone to the AM. Let's see another thing right here, that is the customer edit. If we finish with the MIO and then go to the AM, I think it will be a bit easier for me. For example, Hasan Pharmacy. I want to change something in Hasan Pharmacy's basic info. Then I just go into Hasan Pharmacy's profile, there is an edit button here, if I tap the edit button, everything will come up. Here, say the owner has changed, or he wants to provide his national ID, or his address has changed, or the contact number has changed, whatever. So if we change the contact number, for example, our contact number changes from 97 at the end to 96. If we give an update request, that will also go to 'Update Basic Info', where it will show that their contact number has changed, and what it shows in the current basic info. What the basic info is now and what the updated basic info is, that can be seen. He can see this in MIO. When he goes to AM, when the manager verifies, he can see it again, we will see that too. And another thing I wanted to show is the customer facility. How to give a customer a facility, if I want to do that... Then, any one customer, for example, Nila Pharmacy or... There are actually no credit customers. Let's go to Nila Pharmacy, if we go to Nila Pharmacy, we'll see there's a thing called 'Special Feature'. No, sorry. There's a place called 'Customer Facility'. So, going to 'Customer Facility', I can request how much my customer facility will be. For this, for example, I gave him a facility of 50,000 taka. I can give a discount. For example, whatever amount he purchases, a certain percentage discount on that. I'm not giving it for now. I'm giving a customer facility. For example, up to 50,000 taka, he... I mean, he won't pay right now. It's okay if he pays later, a discount like that. I need to give a date range. For the date range, for example, from this year, starting from December 27th of this year to the whole of January next year, a little more than a month. There's a thing called 'Invoice Scope'. Can he purchase for 50,000 in a single invoice, or multiple? So here, because I've given a short date range and it's not a credit customer, it's only giving me the option to choose single. Sometimes, he can take 50,000 taka in multiple invoices as well. There is an option to choose that too. Also, when is it applied at, how will he pay it back? For example, he purchased for 40,000 taka, will he pay it back within this month, or I mean, once a month? If I gave a few more extra months, then would he pay back once a month or get the facility at once, or can he take it or pay it back anytime within the entire duration? Something like that. So I clicked on 'within month'. Payment method. Since I've taken a cash customer here, it will be in cash. If I had taken an institution or a special chemist, then... ...the cheque option would be open, and whether he can pay by both cheque and cash, 'both' would be open. So I submitted this request for customer facility. So now I have shown you three things together. One is updating the customer, another is releasing, and another is giving customer facility. I showed you the very initial stage of all of them in MIO. Now I am going to AM. His direct manager is AM, I'm going to AM. Let me go back again. Shaukat Hossain, Area Manager, Kalipada Roy's manager, that's him. So within Shaukat Hossain's... ...if we go to 'Review Request' again, we will see that there is one pending credit limit request, two customer update requests, and the customer pending request was there before. And one customer release request has come. If I go one by one, if I go to 'Customer Pending Request', sorry, if I go into 'Credit Limit Pending Request', I will see Nila Pharmacy, which I just submitted a while ago, a credit limit of 50,000 taka has been given. What is its duration, then whether it's within a month, I haven't given the AIT duration so it's showing zero days duration for AIT. What is the invoice scope, notification level, all these things are being shown at a glance. If I go in, it will show me the full details. I can reject or verify here. I am verifying it here. So this way, the credit limits request was sent to the DIC. Similarly, if I look at the update request... ...there are two, one is, the one I just gave is for Hasan Pharmacy. In Hasan Pharmacy, this is the basic info for now, the one that's there, and the update basic info is the one with my change, I had changed the contact number... ...I had put 96 at the end. So after seeing this, he'll take a glance or maybe he'll see the full thing, after seeing it, he can verify if he wants, or keep it if he wants. So I am verifying it. Okay, it's been verified. So I saw the update, saw the credit limit, another one was left, the release request. If I see the release request for Joygun Pharmacy... ...if I go here, then I have selected, after selecting by tapping, if I press release, it will ask me... ...if I want to assign an empty territory or if I want to assign to another territory within my area, it will ask me that too. So, since we just showed an assigned empty territory, now I'll check assigning to another territory. So, we were in MMCH Three, or... So now I will give MMCH Four. I have sent the request. Now AM has no more work, AM just saw and sent the request. That's it for AM up to this point. My work on the app is up to this point. Now I will go back to the screen again. I'll stop sharing this screen for now. I will now go to DIC. Since we were at the Dhaka depot. Okay, I was in DIC, my bad. In DIC, I will now go to Stakeholders, Customers, Approval, Credit Limit, Payment, I'll be able to see everything. If I go to Customers first, then I... Approval. Which active request is there, we saw that a while ago, we saw the one that didn't come. And it should have come to my edit request. We last sent an edit request for Hasan Pharmacy. If I give it, here, the edit request for Hasan Pharmacy has come to me. If I come here and click the bell icon, it will show me, this is something we didn't see earlier. It usually shows 'No duplicate customer found' if there is no duplicate customer. Normally, always, if I check a notification, it always checks if there is any duplicate. If there was a duplicate, it would have shown me that list like before. So, in the change request, it's showing me that this was probably changed at some point before, and for that reason, it has remained. And the change in the contact number, here, what the last one was and what it is now, it's showing that. I can reject this if I want, we can save it. We'll save it for now. So, a request should roughly go to him. 'Pending approval for', 'pending for approval', if the DM sir approves this, then this change of ours will be done. This was customer edit. Now we will see the release request. The customer we had released was Joygun Pharmacy. Joygun Pharmacy. If we go to the release request for Joygun Pharmacy, we will see that he was assigned from MMCH Three and we have assigned him to MMCH Four. So if I had assigned an empty territory, there would have been two dots, it would be empty. If I save this, this will also go to the DM for approval. If we want to see here, we will see that it has gone for approval. Now we will see the credit limit request, the one we gave. We gave this... This is in customer credit. This, this thing was actually our old one, before we used to give credit limit requests from here, now when we give from the app, while giving from the app, our pending goes to 'Customer Credit Approval'. In credit approval, under pending, it will show all the pending ones we have. And we last gave Nila Pharmacy. So we have to do one thing here, the work here is that an empty memo has to be generated. We have to generate an empty memo, put this in that memo, and then approve this memo. This is actually their policy. I don't know much about this policy, don't know the details well, but it's their policy that we will generate an empty memo. A memo has been created with 21 at the end. In this memo, we can select Nila Pharmacy or whichever customers we want to add and bulk move them, or since I will only add one, I can just click on 'move' like this and the memo list will appear. From the memo list, the empty memo I just generated, if I select that memo and move it, it will be submitted. So, we generated a memo and provided the list of the customer whose credit limit will be given, that list, that credit limit. Now, with this, I need to provide an attachment, and then usually we can approve. So I gave the attachment. I'll give a file from my desktop. For example, I... I just opened any screenshot. I'm giving a screenshot from my own thing, for example. If I submit an attachment, it will let me approve. Okay. Sir, why isn't it letting me approve? You attached something, did you give it? Yes, I did. Yes, yes. It didn't take it. Okay, I think the file size was too big. If you give and select... A very small file. Okay, it's showing 'uploaded successfully'. I gave a doc attachment and then saw that it took the attachment. I gave the attachment, after giving the attachment, if we approve, this is Nila Pharmacy's... ...we will be able to see this release request with the DM. So, my work in DIC is more or less finished here. Now we will go to DM. It's done, it's done. DM has no work on this now. Yes, now look at this customer in the customer stakeholder. Go and see, it's showing the credit limit. Okay, so the credit limit is only up to DIC. Sir, release and update? Will these two go to DM? Yes, DM will do it. Later, finally, show whether everything has been impacted. Okay, fine. Okay, if I go to the app, I mean the DM's dashboard... Stakeholders, Pending Request, Release Request. The release request for Joygun Pharmacy has come to my DM. If I release and approve this... Look, it's going from MMCH Three to Four. If I approve this... Again, error record... Sir, this doesn't work. I don't understand why it's not working. A few days ago I did all of these, it was working then, why it's not working now... Because the system is frozen. Okay, let's see the edit request for Hasan Pharmacy. If I approve the edit request... Look at the details and do it. This should have been effective for Hasan Pharmacy. It has. Let it load. Release these two. And the credit limit, I will show that now. I think because it doesn't have a drug license, it's not letting me do it. No, it doesn't allow. Okay, so everything we have seen so far, if I want to... Customer, if I again... ...go to the app, I think it will let me see a bit better. If I want to see those from DIC in Customers, I think it will let me see. Going to Customers, I will see Hasan Pharmacy. Okay, there are many pharmacies named Hasan Pharmacy. Here, I've found my Hasan Pharmacy. The basic info for Hasan Pharmacy was changed. I actually found it because I had put 96 instead of 97. This is applied. And I'll see Nila Pharmacy. The name is Nila Pharmacy. It's one of these two. I have to find it. Here, from January 27, December 27 to January 31, a 50,000 taka credit limit is already applied. This is Nila Pharmacy's. And since I couldn't do the release, I didn't actually show the release. This is all I had to show for the customer. Although I don't understand why these weren't working for me because I did them a few days ago and they were working fine then. If there are any other questions or anything to show, you can tell me. Okay. Are we going to do just this much today or will we see something else? Sir? Okay Fariha, our target for today, everything is fine, right? Could you say that again? Our plan for today, the things we were going to show, are all those okay? Those have been shown, right? Sir, only 'return' is left. But 'return' is quite... I mean, a bit long, that's why. I'll show 'return' tomorrow. 'Return' is for tomorrow. Okay? Because it's better to show 'return' a bit more thoroughly. And tomorrow, on top of this, I mean, whatever I showed today, I will give a 10-minute brief on that. Okay? At the beginning. Okay. I'll add the schedule for next week then. So, this week, I think we... there are no more offs this week, right, in your Bangladesh? No, no, there will be no offs this week. Then let's keep the session from Sunday to Thursday, okay? Okay, fine. Same time, from 10, from 10... Yes, it can be kept. BD time, BD time 4 to 6. I am sending you the thing right now, until Thursday. Then we will confirm next week's schedule again on Thursday, about how many more hours we actually need. I think it will take this whole month and the whole of next month. It will. Actually, our features are very extensive. If I define every business process, it will take a lot of time. Okay? For example, the features we saw today, in each of them, from what I understand, we are facing 60% of the events. For example, credit limit, there itself, there are variations of about five to six kinds, we find variations there. So, if I go to define why which one will be a variant, why the customer's variant will be so, etc., that will also take some time. Okay? Yes, yes. Alright, then tomorrow we will meet again at the same time. Okay? Okay, yes. Take care. Okay. Assalamu alaikum. Okay. Yes, assalamu alaikum. Okay. Assalamu alaikum.