This is the first observation. Though they have done a lot of work, a huge amount of work. And those works are somewhat systematic, and somewhat not systematic. This is the first observation. Now, suppose if we want to provide this service to someone else, then they haven't done any specific documentation here. So, umm, I asked them if proper documentation was actually done or if they were able to do it. So, their point was that they are under a lot of pressure, and under that pressure, they couldn't actually do proper documentation. Now what has happened, Javed bhai, is that the knowledge is in the people's heads. Now, this knowledge in people's heads, if one person leaves, it means they have left with that knowledge. That knowledge cannot be recovered.

And to recover it, for example, what I'm doing now, I'm sitting every day, taking one and a half hours or two hours or more time, that actually what they have done, I'm recording everything, what they have actually done in each module. So, among the five modules, the huge amount of work they have done, though out of four, they haven't touched one yet.

Which one?
That HR, the HR one.
Oh, I see, yes. The HR one means they will start the work, they have roughly done the design, yes.
Okay. So, my question was that you will be starting a new module, so to start a new module, what we always do is figure out what manpower is needed for this, how much time will be needed, and what the budget is for that. Meaning, whether it's an internal project or an external project, if these things are not there, then no project of yours will finish properly and will not be finished. And this has happened for the total one to all modules of JARPE; there is no timeframe for this. And how it will be executed within that timeframe, how it will be closed, how disaster recovery will happen, there is no such methodology.

And, everyone is busy here. So I see multiple roles working in the same role.
Meaning, suppose now... since we are going to start, for example, the LC module... I wanted that, okay, since my functional part is running, okay, that's why my system should start first, okay. If I could do it with documentation, it would take a lot of time, and also manpower. In that sense, I don't have time. So, since I have finished it now, until now, then I... now, I won't do any more work in the future. Meaning, whatever module is done, is done. Now only... meaning if there's other service, I will give it, but according to this, whatever documentation part there is, I will have it done through them.

And another thing I saw, this is though a bit of a matter of concern. For example, in this business, there is a business analyst, but within the business, people for technical support have not been created. What is being shown here, what I have seen, is that, for example, those who are project managers. A project manager's salary is 1 lakh taka. That project manager is giving support. But I can create a support analyst for 20 to 30 thousand taka, meaning, it's possible to create one. So in that case, I am having a person worth 1 lakh taka do the work of a person worth 20 thousand taka, and there is a huge system loss here.

No, no, what happened here is, you are right, but there is a point in this, let me tell you, okay? Now, since this is being done from scratch, okay, he is saying it's in his head. Do you understand? If everything was in documented form, then I have people for service, then I could have explained it and assigned a different person. Yes. Since development is happening at the same time, service at the same time, upgradation is happening at the same time, okay. Suppose one development, new requirements are coming. So because it's coming, that's why the manager, he is also doing some work, plus giving a part of the service. Again, there are juniors too. But if I had documentation, if everything was there, then I could have divided the core work, that you will only do development, the person below will only provide service. But the system didn't get established in such a way, or my people didn't gain the knowledge in such a way that, okay, for 25 thousand or 30 thousand or 40 thousand taka... by keeping a person who can only provide service, that level of manpower or documentation development did not happen. That's why, he is also providing service, plus the manager, he is also providing it. Now we have to get out of this, I agree with you on that.

That's what I... another thing I saw is that here as I said, it wasn't developed in a systematic way, maybe they couldn't do it due to time or manpower, or for whatever reason they couldn't. We don't want to talk about that. But what we want to talk about is becoming systematic now. If we don't become systematic now, it's not possible to reduce my project cost or the company's running cost.
Now, let me tell you, I won't give any new work now.

Do you understand?
Yes.
Because a lot of manual intervention is happening here.
Yes, now I, in the system, now I won't do anything outside the system. Okay. And what work am I doing now, let me explain a bit. Yes. I am actually, in Bangladesh, I am actually a part of this, okay. I am actually, in Bangladesh, an IT's... in the future, a gap is coming, okay, almost. Now, those who will come to the IT sector, whether you say BNP or whoever, all of them are very close to me. Because now everyone in my group, everyone has reached a level where they are all now in policy-making positions, okay. From the mosque to whatever you say, they are there. So who will give them work support? Those who will give work support, for example, a group of Joy's has fled. Pextrinco used to do a large-scale job here, okay. Then, for example, Paramount was the one who was providing tires for Walton. After providing tires, brother, what they used to do, all of Bangladesh's... this, your video conferencing, right, at the Prime Minister's office, they used to do all that work. The CEO of that company, he is Shamim Ahmed Beri, my friend. So what he's doing, he has a part, for example, he understands this part. Then here is Thakral, he has a smart boy. They both will actually go to America. So now Thakral also in Bangladesh does a lot of work for security banks. You might have heard Thakral's name.
Yes, yes, yes.
So now he... I am communicating and he is working. Meaning we are creating another platform and practically we want that, those three, one that group and the video conferencing's, combining these three into one company perhaps... we are thinking of doing it if we... meaning since there will be a lot of work ahead, to provide work support there won't be people. If there are people, everyone has to be an expert in their own field. So for all IT equipment, Thakral will provide it. And for all video conferencing equipment, they will provide it. They used to do a very big business. Meaning, they mainly did the whole job for all video conferences in entire Bangladesh. So according to that, if this system is made and developed, and all three can be brought together, then a platform will be reached. This, this work that is being done, since it's an in-house job. If he doesn't do outside work, then his company has no chance of surviving.
No, no. That is my main... No, now the things that... the things that we should look at now, that is specifically, the talent that exists. For example, if your main focus now is that we need to make our workforce versatile, then new brains need to be brought in here, some old brains need to be eliminated. One, number one. Number one. Number two is, some project profiles need to be prepared, with which... with which things, for example, these government jobs can be done. For example, recently a government circulation was issued, for this voter ID work. So it's seen that we can do the work, but the certification they asked for, that is not possible.

Right, it's for that certification. You can do that, for that certification what I will do is, that Kajla Trading company that exists, that company used to do all of the government's work, video conferencing and security related work, okay. I have to acquire that company. So what I will do is, I will provide that company's qualification, certification criteria, okay. After giving it, then what we can do, then suppose they will do it with those papers. My... we know the work but I don't have any papers, I have no experience. The experience is in-house, local experience, I don't have any of that. I have another company, Mazangi Infotech company, with that we do a lot of server, software work. Somehow I need to meet the government's criteria... whatever certifications are needed, we will provide those certifications. I even know many companies. So with them, doing a JV with them, then I will do that. But to do that, actually, a dedicated person is needed who says, okay, there is work here or this, this work needs to be started.
No, that we... we, me and Ross can provide that support. There is no problem in that regard. Whether it's a national tender or an international tender.
Yes, what will I do with those papers, you said that I don't have some certifications. Okay, I will arrange that. The company that can do it, I will do a JV with them. Yes. And now, all these things that are happening, none of this work will happen, okay. Now since it's election mode, once the election is over, then these, initially where there are requirements, in these projects, the work has to be done from the very initial start. If you do the work, then if you provide the qualification criteria and all papers according to your needs, then you have a chance of getting the work. If there's just a tender and you bid, you will never get the work. The work has to be done from the very moment, meaning, from when the requirement is generated.
Yes, yes, yes, yes.
Yes. For example, we went to DDC. So the business analyst there, I spoke with him. Almost 200 thousand... 200... 200 crore taka work they are tendering. So what they said is that to tender a 200 crore taka job, our process is that we first select who we will do it with. So then we issue the tender. Yes.
It has to be done that way.
So then Madhu bhai and where he went here, your land port's thing, there is a huge possibility to work there. But to do this government work...
All... all of this is closed now. Now, where and what work will happen here in the IT sector, I'll find out, then I will get the requirement and give it to you. After giving it, I will first sit with them. After sitting, yes, if you have any papers, any work, share it with me. After sharing, then I... document, requirement with whom, with whom I need to go for a JV, this will take the first few days. Later it will be fine.
Okay. So now... that is fine, we are doing it in the future, let's develop the workforce, then.
Yes, the current situation has to be streamlined first, this current one. Yes, yes. If any people here need to be let go, I will let them go, if I need to hire someone, I will hire them, I will make adjustments here and there.
Okay. Now, there is scope to fire or hire people. Now that, how much... meaning how much you want to fire or how much you want to hire, if you tell me specifically, then I can cater accordingly.
No no, specific means our... my current customers, the modules that are there, keeping these modules running and these... providing service for these modules and doing the documentation, this, and for now, two or three more customers will be included. That... he knows I will give this. My Unidrug... same pharmaceutical, the same part will be replaced at my Unidrug... same, meaning the same, the business criteria is the same, meaning only new customers will be added. So for this work, whatever people I need, I will keep them. And the rest, I will let them go. That's it.
Okay. Because what I saw here...
And me, and me mainly, and most of the service, meaning the maintenance part, I will not keep the maintenance part with me. For example, he... Nipro JMI Pharma, since the factory is in Cumilla, there I will take engineers, recruit them, and put them on their payroll, do you understand? Yes yes yes. Meaning I won't keep them on my payroll, the maintenance. The maintenance belongs to the respective ones, since it's there. I have another IT team, of my group, meaning those who are under Rasel. Quite a few people are in each factory, okay. So I want that since I had software before, and now there is software, to give them knowledge and hand over the maintenance part to them. If there is a very major, for example, any development issue or there is work on my data server, only then will my people work. The rest of the maintenance, I will give to them.

Okay. Okay. Now... I will need that manpower, I...
Each... meaning suppose I... the formula I have in Feni, one factory at my location, one is the head office, okay. I will place two boys in the factory. Right, I will place two boys in the head office. They will only do software maintenance, nothing else. So right... for syringe too, I will place one in the factory, give one to the head office. Like that. So I, my group, under me, I won't keep the very primary maintenance. That will be handled by the respective company for their respective module.

Okay, okay. Now, here there are some issues... what should I call this... specifically, there are some barriers. The barriers... tell me about them. Okay, the barriers are... you... if the thing was built in a systematic way, then overcoming the barriers would have been a bit easier. Now what has happened, they do a lot of things with manual intervention, meaning they work in the database, many things. Now the main focus I want to have is to fill the existing gaps. For example, an administration... they don't have an administrative panel. Creating an administrative panel. Then, doing the documentation properly. One is the software documentation, which anyone who comes will understand which module is related to which element. Another is for the stakeholders, creating a supporting module for them so that they can understand how each module works, meaning what I'm saying is the technical supporting team that will be created, these things should be done specifically.

Another thing, there is a risk here, that is this Oracle database matter. Now, for the Oracle database, they are using an unlicensed version. There is no support for this. So it's seen that from data retrieval to data validation and other things, these things are in a mess right now. And Oracle's business is changing. I don't know if you've seen it, if you've seen the report, that if Oracle wants, they can... they can bring lots of fines or lots of things if they want. Because they are now... worldwide their company is in a bit of a loss. They will now systematically go to fulfill their loss, meaning, they will see which system is capturing more things, they will bring them under licensing again or else they will shut down the system. Now if they do that, then there will be a huge amount of loss. To retrieve this, meaning without paying them, it won't be possible to retrieve it. So for that reason, the permission I am asking from you is that I want to convert its entire database to another high-end database and keep it, so that if Oracle, which is running now, has any systematic loss, we can just connect another database and the system will remain active.

No, eventually we will have to take some of their licensed software, right? Yes, yes, yes. If we don't take it... yes, it won't work if we don't take it. We have to go in that direction. And what you're doing is another thing, yes, tell me then.
Because here, for example, Oracle has various types of services, but Oracle's service is very expensive. We have to invest more than a crore taka with Oracle if we want to take the updated version. So, since we will do AI work in the future, we are looking at some databases where, for example, they can deal with a million users or they can deal with high-value data. But all of them are within open-source materials, where, for example, the bandwidth is specifically good but the cost won't be that high.

Okay. Then do one thing. You see, yes. I don't understand all these terms. So you... I am not an IT person, right, okay. So you, these gaps of mine... you see, yes, give me a separate personal gap mail. If you mail it, you see, I... that... my son-in-law or someone, I'll talk to them, what can be done about this, what's the matter, I'll talk to a few more experts, meaning which way I will go, I'll give you a decision on that. First, you do this gap analysis for me and give me that.
Yes, I will do that, God willing.
Later... later I will sit with you, meaning after getting this, then I will sit with you on the telephone for details.
Okay. I can do that. I have another... I need another thing from you, permission. That is, to engage Ross. Although Ross is working with me, to engage Ross. So he wanted to talk to you for a bit, actually.
Okay, he can talk. You give me this first, then I will talk one day. Okay, first give me this gap. I have to join a meeting. You give it to me, if you give it immediately, then I will talk to him. Because I have to join a meeting in five minutes.
Okay. Okay Javed bhai, no problem. I will give that to you within the next few days.
You give it, after giving it I will talk. Now with Ross I will talk to him. And in the meantime I will make a slightly greater, bigger plan, then I will talk to you and we will see how we can, meaning how it can be done internationally. Okay, yes.
Okay, yes. Peace be upon you.
Yes, peace be upon you.